Terms of Service

Bantr (https://bantr.app) is a place to talk out loud, by voice or by text, with Cast members, the AI cast members of Bantr. Every one of them is an AI, and their lives, their friends and their stories are made up; the conversations are real. They have points of view, they remember what you tell them, some of them will text you first, and some will send you a picture. They are here for company, perspective and entertainment.

None of them is a therapist, a doctor, a lawyer, a financial adviser or any other licensed professional, and nothing they say is professional advice or care. A conversation here is not therapy or medical treatment, and you should not rely on it as either. If you are in crisis, call or text 988 in the United States, or your local emergency number.

By using Bantr you agree to these terms and to our Privacy Policy. "We", "us" and "our" mean Bantr. If you do not agree, please do not use the service.

You must be at least 18 years old to use Bantr. By creating an account you confirm that you are, that you can enter into a binding agreement, and that using the service is lawful where you are.

You may use Bantr only for yourself. Do not create an account for someone else or let someone else use yours.

You sign in with a mobile number. We text you a code; entering it proves the number is yours. There is no password, so the security of your account is the security of your phone and your number. Keep both to yourself, and tell us at team@bantr.app if you think someone else has used your account.

One number is one account. If you lose the number, you lose the account with it. A new number is a new account, and the Cast members will not know you.

You can see the number you signed in with, log out, and delete your account on your account page at any time.

When you sign in, we text you a sign-in code. When you text one of the Cast members, or scan a code to start a conversation with one, you are agreeing to receive texts back from that Cast member's number, including a first message and, for some Cast members, occasional messages they send on their own. Standard message and data rates from your carrier may apply.

To stop texts from a Cast member, reply STOP to that Cast member's number, or delete your account. You can start again by texting that number a new code. Sign-in codes are sent only when you ask for one.

A Cast member will never start a text to you between 9 p.m. and 8 a.m. in your time zone. Between those hours they only answer, while you are texting with them.

Talking with the Cast members uses credits: a call uses them by the minute, and some texts and pictures use a few. Your billing page and the screen before a call show how many minutes you have left. Every new account starts with free credits, as the site says. Prices are in US dollars, plus any tax the law requires, and can change; a change never touches credits you already have.

You can buy credits in packs, one at a time, or have a pack bought automatically when you run low (auto-refill), at the amount you choose. You can turn auto-refill off, change the amount, or remove your card on your billing page at any time. Payments are processed by Stripe; we never see your card number.

Bantr Gold is our subscription. When you join you see its price, how often it bills, and the credits each month brings, next to the button you press to join. Pressing it is your agreement to these terms:

• It renews automatically, monthly or yearly as you chose, and we charge the card you joined with at the price shown, plus any tax, at the start of each period until you cancel.
• Each month of Bantr Gold puts that month’s credits on your account. Bantr Gold credits are used before any others, and they do not roll over: what is left of a month’s credits expires when the next month’s arrive, and what is left when Bantr Gold ends expires with it. Credits you bought in a pack are not affected.
• While Bantr Gold is active, packs come with the extra credits the drawer shows.
• You can cancel any time on your billing page, in one tap. You keep Bantr Gold and its monthly credits to the end of the period you paid for, you will not be charged again, and you can take the cancellation back until then.
• Changing from monthly to annual takes effect at once, with the unused part of your month counted toward the year. Changing from annual to monthly takes effect when the year you paid for ends.
• We email you when you join, with these terms and how to cancel, before Bantr Gold Annual renews, and when you cancel.
• If a renewal payment fails, we try again over the following days and tell you on your billing page. If it keeps failing, Bantr Gold ends.

Credits you have used are not refundable. Credits from a pack you have not used are: contact us at team@bantr.app within 30 days of buying the pack and we will refund what has not been used to the card it came from. A Bantr Gold period already started is not refunded, except where the law requires it or we decide to. Gift cards are governed by the terms shown when they are bought.

If a payment fails, we will tell you on your billing page and, where we can, by text. We may pause calls until it is sorted out.

The Cast members are AI language models. They can be wrong, out of date, confidently mistaken, or simply invent things, and they may say something you find upsetting. Treat what they say as one voice in a conversation, not as fact or advice, and check anything that matters with a source or a person you trust.

The Cast members are not a safety service. They do not monitor you, and they may not recognise an emergency or respond to one. Do not rely on Bantr in an emergency: if you are in crisis, call or text 988 in the United States, or your local emergency number.

A Cast member's life is fiction. They will never meet you in person, and nothing they tell you about their own day, their friends or their plans is a real event.

A Cast member's memory of you is a convenience, not a record. It can be incomplete, and it is not a place to keep anything you need to be certain of.

What you say to a Cast member is kept so that the Cast member can remember you next time: calls are recorded and transcribed, and texts are kept as sent. You own your words. You give us the permission we need to store them, process them with our AI providers, and use them to run and improve the service for you, and nothing more; we do not sell them and we do not use them for advertising.

Nothing you tell one Cast member is shared with any other. Asking a Cast member to forget something, or to leave it alone, changes what they bring up, not what is kept: only deleting your account erases it.

You can delete your account, which erases every conversation, memory, message and record we hold about you. How long things are kept is described in the Privacy Policy.

Do not share anything through Bantr that you do not have the right to share, and do not share other people's private information.

Please do not:

• use the service for anything unlawful, or to harm, harass, threaten or defraud anyone;
• try to get a Cast member to produce sexual content involving minors, instructions for violence, or anything else illegal, whatever the framing;
• impersonate anyone, or misrepresent who you are or your relationship to us;
• probe, scrape, reverse-engineer or extract the prompts, models, portraits or code behind the service, or access it with bots or automated tools;
• resell, sublicense or commercially exploit the service or the Cast members without our written agreement;
• interfere with the service, its security, or other people’s use of it.

If you break these rules we may suspend or close your account, with or without notice, and refund or keep any unused credits you paid for at our reasonable discretion depending on what happened.

Bantr, the Cast members, their names, voices, portraits and stories, the site, and everything in it that we made are ours and are protected by copyright, trademark and other laws. We give you a personal, non-transferable, revocable licence to use the service as these terms allow. Nothing here transfers any of it to you. Feedback you give us we may use without owing you anything.

You can stop whenever you like: log out, stop the texts, or delete your account from your account page. Deletion is immediate and cannot be undone.

We may suspend or end your access if you break these terms, if the law requires it, or if we stop offering the service. If we stop offering the service we will give you reasonable notice, end Bantr Gold without charging it again, and refund any unused credits you paid for.

Sections that by their nature should survive the end of these terms do, including what is ours, the disclaimers, the limits on our liability, and the rules on disputes.

Bantr is provided as it is and as it is available. To the fullest extent the law allows, we make no promises about the service, including that it will be accurate, reliable, uninterrupted, error-free or suitable for any particular purpose, and we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement.

Nothing in these terms limits any rights you have as a consumer that cannot be limited by law.

To the fullest extent the law allows, we and the people who work with us are not liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, data or goodwill, arising from or related to the service or these terms, however caused. Our total liability for any claim arising from or related to the service is limited to the amount you paid us in the twelve months before the claim arose, or one hundred US dollars, whichever is greater.

You agree to indemnify us against claims, damages and reasonable costs arising from your misuse of the service or your breach of these terms.

If you have a problem, tell us first at legal@bantr.app and we will try to sort it out with you within 30 days. These terms are governed by the laws of the State of California, United States, without regard to conflict-of-law rules. Any dispute we cannot resolve together will be brought in the state or federal courts in California, and you and we consent to their jurisdiction, except that either of us may bring a qualifying claim in small-claims court.

We may change these terms as the service changes. When we do, we will update the date at the top and, for changes that matter, tell you on the site or by text before they take effect. Using the service after a change means you accept it. If you do not, delete your account before the change takes effect.

If any part of these terms is found unenforceable, the rest still applies. These terms and the Privacy Policy are the whole agreement between you and us about the service.

Questions about these terms: legal@bantr.app. Anything else: team@bantr.app.